Management skills7 min read
How to give constructive feedback: a four-step method
Most feedback fails because it talks about the person rather than the behaviour. A four-step method for saying the hard thing without damaging the relationship.
Resources
The blog
Practical ground on everyday management: feedback, corrective conversations, difficult situations.
Difficult conversations8 min read
Addressing poor performance without demotivating
The corrective conversation is the one managers put off longest. Why waiting makes it worse, and how to hold it without wrecking the relationship.
Learning design6 min read
Why roleplay beats theory for manager training
Knowing what to say and being able to say it are two different skills. What learning research says about the gap between them, and how to close it.