BeginnerFundamentals
Address behaviour everyone has stopped mentioning
Thomas is consistently late to team meetings. Nobody says anything. You decide to raise it with him.
The situation
Thomas has been late to the last four team meetings. His colleagues are starting to talk about it. You need to step in before it becomes the norm.
Persona
Thomas, 32, senior sales rep, a strong performer but casual about collective rules. Popular within the team.
Learning objectives
- 1Name the behaviour plainly
- 2Explain its impact on the team
- 3Set a clear expectation
- 4Preserve the relationship
Skills practised
AssertivenessManagerial courageDirect communicationSetting expectations
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