BeginnerFundamentals
Address personal phone use at work
Sofia spends a lot of time on her personal phone during work hours. Her colleagues have noticed. You need to raise it tactfully.
The situation
Several team members have mentioned Sofia's phone use. You have seen it yourself during meetings.
Persona
Sofia, 24, administrative assistant, three months into the role. Sociable and well liked, but often on her phone.
Learning objectives
- 1Raise the subject without accusation
- 2Explain what is expected professionally
- 3Find common ground
- 4Keep her motivated
Skills practised
Setting expectationsConsiderate communicationAssertivenessConflict handling
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