BeginnerTeam Dynamics
Turn down a holiday request
David is asking for two weeks off during a critical period. You have to say no while protecting his motivation and your relationship.
The situation
It is year-end close. David is asking for two weeks that fall on the busiest week of all. Another team member is already away.
Persona
David, 36, financial analyst, a strong performer. He wants the time off for his parents' wedding anniversary, which matters a great deal to him.
Learning objectives
- 1Explain the refusal with empathy
- 2Offer alternatives
- 3Show genuine understanding
- 4Keep him engaged
Skills practised
AssertivenessCommunicationEmpathyTeam management
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Request access to this roleplayEstimated time10-15 min
FormatAI conversation
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